KonTerra Resilience Services

KonTerra Resilience Services

Learning Design & Development

Specialist mental health expertise for the learning you’re building

When staff need to learn about psychologically complex or high-stakes topics, such as vicarious trauma, burnout, or working with distressing content, the right expertise often isn’t available in-house.

We partner with learning teams and production partners to bring deep knowledge of stress, trauma, and staff wellbeing into the courses, videos, and resources you’re building.

Examples of learning formats: video course, worksheet and mobile reference card

You know your people and your learning environment.

We bring specialist expertise about risks, impacts, and what helps.

What we can create

From a single resource to a multi-module learning pathway, we develop materials that are evidence-informed, practical, and tailored to your people.

E-learning courses

Learning objectives, course structures, scripts, scenarios, reflection activities, and knowledge checks for self-paced learning.

Instructional video

Scripts and production-ready assets for presenter-led or AI-avatar video, or finished videos ready to upload to your platform or share with staff.

Practical tools and resources

Worksheets, checklists, tip sheets, and quick-reference tools people can use on the job.

Train-the-trainer packages

Facilitator guides, slide decks, talking points, and briefing materials that equip your own trainers and managers to deliver sessions with confidence.

Rollout and engagement support

Internal communications, manager talking points, and approaches to helping people start and finish the learning.

Expert review

Subject-matter review of materials already in development, covering accuracy, framing, psychological safety, and practical application.

How we work with you

Every project starts from a different place. You may have a course topic that needs specialist content, existing materials that need expert review, or an important issue your people need to understand but no clear learning approach yet. We contribute where our expertise adds the most value.

Working alongside your learning team

We partner with your instructional designers and production partners to:

  1. Clarify the learning needAudience, outcomes, priority topics, and scope
  2. Shape the learning designObjectives, structure, sequencing, and how people will apply what they learn
  3. Develop the contentResearch and experience turned into clear frameworks, scripts, scenarios, and tools
  4. Review and refineAccuracy, clarity, and psychological safety strengthened as content moves through production

We deliver content and assets in formats designed for handover and integration into your existing systems.

No in-house learning team?

We can also design and develop complete courses and resources for you, prepared for the platform you already use.

Hosting options are available and are scoped separately.

Talk to us about your project

Examples of our work

A sample of the courses, resources, and tools we create.

E-learning course shown on laptop, tablet and phone

E-learning course. Self-paced video course with downloadable resources.

Self-reflection worksheet with checklist of stress indicators

Learner worksheet. Self-reflection tool to track change over time.

Pages from a KonTerra manager guide for high-exposure work

Manager tools. Practical guidance for supporting staff before, during, and after high-exposure work.

Recent projects

Our subject-matter experts have developed learning for global organizations in technology, trust and safety, and humanitarian work.

Global technology platform · Safety support teams

Psychological safety when working with graphic content

A 45-minute e-learning course, companion worksheet, knowledge-check bank, train-the-trainer guide for small-group follow-up, and review of translations into multiple languages.

  • E-learning
  • Train-the-trainer
  • Translation review

Global travel company · Trust & safety teams

Work-life wellbeing e-learning series

Four self-paced video courses with reflection worksheets and personal action plans, supported by an internal communications toolkit and engagement advice.

  • Video courses
  • Worksheets
  • Rollout support

UN agency · Staff in active conflict

Wellbeing videos for staff in active conflict

Short scripts for video recording in English and Arabic, covering quick stress resets, sleep in high-threat environments, vicarious trauma, and grief in ongoing crisis.

  • Video scripts
  • Multilingual

UN agency · Delivery at scale

Multilingual live learning series

Facilitator guides, talking points, and slide decks that enabled English- and Arabic-speaking facilitators to deliver sessions on burnout and family wellbeing to hundreds of staff at a time.

  • Facilitator guides
  • Slide decks
  • Multilingual

Expertise across the challenges your people face

  • Stress
  • Trauma
  • Burnout
  • Resilience
  • Vicarious trauma
  • Moral injury
  • Psychological safety
  • Graphic or distressing content
  • Insecure and high-pressure environments

Our training catalogues can also help you understand the range of topics we work on. If you’d prefer live sessions, KonTerra also delivers facilitated training for staff, managers, and leaders.

Bring the right expertise to your learning

If your organization is developing learning or communications on stress, trauma, resilience, wellbeing, or another complex workforce challenge, we’d be glad to talk about how we can support your project.