KonTerra Resilience Services

KonTerra Resilience Services

We provide a range of training and education services that can be delivered virtually, in a variety of languages.

Training and Education

Those who work in humanitarian, development, advocacy, content moderation, and other challenging roles experience elevated risk of harm and are frequently exposed to trauma-related content. This content may involve violence, injustice, the pain and suffering of others, hate speech, and other graphic content.

As a result, these staff members experience unusual levels of stress and vicarious trauma that can take a significant toll on their wellbeing and work.

Organizations with employees in these types of roles are increasingly aware of the need for effective staff care and resilience services to support wellbeing.

To help address these needs, KonTerra provides a range of training and support services that can be delivered virtually, in a variety of languages. Below are some session titles and descriptions most frequently requested for staff in high-stress roles.

Sessions for Staff

Participants learn about what stress is, the difference between self-care and self-comfort, and effective self-care priorities for building resilience.

Participants learn about how people typically react to crisis and danger, several practical and portable skills for regulating your crisis response reactions (and why doing this is so important), and key priorities for building resilience and maintaining wellbeing in an ongoing crisis environment.

Experiencing burnout is a very real risk in high-stress occupations, and it takes a very serious toll on health, mood, and productivity. Participants learn about burnout and explore a roadmap they can follow to help prevent and manage it.

Vicarious trauma is an occupational hazard for everyone whose work exposes them to violence, deprivation, injustice, and other people’s suffering. Participants learn about vicarious trauma, how it impacts and changes us over time, and strategies that can help prevent and manage it.

Participants learn about the psychological risks of working with graphic content (including vicarious trauma and moral injury). They also explore protective processes and effective self-care/coping strategies when working with graphic content.

Participants learn and practice skills for responding effectively and sensitively during challenging calls or interviews, regulating their own reactions, and caring effectively for their own wellbeing.

In this action-oriented, practical session, participants learn about and practice several resilience-building skills, including using breath, visualization, self-compassion, and movement.

Sessions for Managers

Managers and leaders play an important role in shaping how staff experience crises and stressful events (and consequently how well they cope). This webinar explores how managers can support their staff and promote resilience and wellbeing during crises.

Participants will learn about research-supported and experience-tested strategies for supporting staff in ongoing crisis environments, including ways to:

  • Fight a corrosive sense of powerlessness and disillusionment
  • Foster a sense of team and camaraderie
  • Acknowledge and normalize the impact of long-term stress
  • Navigate organizational demands and shield your staff
  • Check-in as a manager

Burnout is a serious problem in many high-pressure professions—a problem that affects both the individual’s wellbeing and performance and that of the team and organization. In this webinar, participants will learn more about burnout, what causes it, and how managers and leaders can address and prevent it.

Experiencing some degree of vicarious trauma is almost inevitable if an employee’s work regularly exposes them to violence and suffering. As such, organizations and managers have a duty of care to support at-risk employees. In this webinar, participants will learn more about vicarious trauma and how managers and leaders can help address and prevent it.

Every organization and team is different. We frequently develop and deliver training in response to requests related to on specific topics, such as:

  • Family Liaison Support
  • Understanding Anxiety and Depression
  • Peer Support Training
  • How DiSC® can help teams understand and manage conflict